Terms & Conditions

AMENDING THE TERMS OF THIS PROVISION:


Stylianos Trimis & Co. SA reserves the right to modify, add, modify or renew the content or services of the website, as well as the terms of use and / or trading conditions, whenever it deems necessary and without prior notice in the sole their communication via its website.

 

PRIVACY:


Personal information registered when registering members is used solely by our company for the execution of your orders and the improvement of the services provided. Under no circumstances can those persons who have a cooperative relationship with our company have access to them.
Our company is committed to protecting the privacy of its customers.
Your personal information is used by our online store only for your own convenience and will not be given to other companies without your permission.


LIMITATION OF LIABILITY:


Our company is not responsible for any errors in prices, features or photos and respects the right to change prices without notice. If there is a problem of availability or price, the company is committed to validate the customer. If the order execution conditions are not satisfactory, the customer has the right to cancel it. The goods are transported under the responsibility of the customer.
Our company has no responsibility for acts or omissions of third parties and especially unauthorized third party interventions in products and / or services and / or information made available through it.
The e-shop of the Music House “Trimis”, through its web pages, provides high quality services, but in no way can guarantee that no interruptions or other errors will occur.
Also, the online store of the Music House “Trimis” is not responsible for any technical problems that may occur to users when they attempt to access and during the site and are related to the operation or compatibility of their own infrastructure with the use of the site.
The online store of the Music House “Trimis” is not bound by the content of its web sites.


INTELLECTUAL PROPERTY RIGHTS:


All content of posted pages including images, graphics, photographs, designs and products is the intellectual property of Stylianos Trimis & Co. and is protected under the relevant provisions of Greek law.
The copyright of the content (eg, information, data) and the services of the website www.trimis.com.gr that have been or will be introduced to the network by Stylianos Trimis & Co. OE belong exclusively to the Trimis Music House and are available to visitors strictly for personal (non-commercial or speculative) use.
 Any copy, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of work, or misleading the public about the actual content provider of the sites are prohibited. Any reproduction, reproduction, transformation, communication, dissemination, transmission, or any other use of the contents in any way or for any commercial or other purposes is permitted only with the prior written permission of the Music House “Trimis” or any other legitimate copyright owner.
The names, images, logos, and distinctive features that represent www.trimis.com.gr or third parties and their products or services are trademarks of Stylianos Trimis & Co. Ltd. or third parties, protected by relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.
The use of the website must be done solely for legitimate purposes and in a manner that does not restrict or impede its use by third parties. The visitor is obliged to use the site in accordance with law, morality and present terms and not to commit acts or omissions that may cause damage or malfunction to him and affect or endanger the provision of his services www.trimis.com.gr.


AVAILABILITY OF PRODUCTS:


The online store of the Music House “Trimis” has a good number of products immediately available in the warehouse of the company for immediate delivery, while some products that are not in stock can be ordered from abroad.
The availability of products is explained in detail below:
Available: This product is readily available
Expected: The product has already been ordered to the factory and will be shipped as soon as ordered. The order is accepted.
Upon order: You can order the product with a small deposit, which will only be ordered for you from abroad. We will inform you about the delivery time and you will receive it as soon as it arrives at our warehouses. If the product you ordered is not finally available, you will be informed by email or telephone of any additional delivery time. If you agree to the new delivery time, you will need to send us an email that you are aware of and you want your order to remain active. If the product can not finally come to Greece then we will refund your deposit back.
Not Available: Delivery time is not known. The product can not be put into the basket.
If for reasons of force majeure (eg bad weather, strikes, march, etc.) it is not possible to deliver the products within a specified time, we will inform you by email to indicate if you wish under these circumstances to complete of your order. If you do not agree, your order may be canceled and if you have prepaid it, you will be refunded immediately.

 

ORDER CANCELLATION:


Your order may be canceled by the time it is executed either by telephone (210-3830816) or by email (sales@trimis.com.gr) by entering your order number and your full name. If your order has been shipped and you wish to cancel it, then you will be charged for shipping and the products will be returned to the company. Returned products should be in excellent condition and in their packaging, just as they were shipped. Refunds are not made to wind instruments and products that are ordered on behalf of a customer after an advance or repayment and which do not belong to the company's scheduled stock.


RETURN PRODUCTS:


The customer has the right to notify us in writing via the contact form or by email of his wish to return the product (withdrawal request) that he bought through our e-shop within 14 days of the date of receipt. From the date of sending the withdrawal request, the product must be returned to our company within (14) 14 days. The product must be returned intact and in perfect condition with its original packaging and all accessories, that is exactly as it was received by the customer. In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. Return shipping costs are not covered by www.trimis.com.gr and charge the customer. Indirectly, wind instruments, as well as products that are ordered on behalf of a customer after an advance or repayment and which do not belong to the company's scheduled stock, are not returned.
 
MONEY RETURN:


Reimbursement will be made within 14 calendar days of receipt of the customer's withdrawal request and provided the product has been returned. Our company will refund the purchase amount after receiving the product and checking it.


ORDER SHIP TIME:


The time required to complete the order is 3-7 business days if the products you ordered are readily available. The delivery time of an order varies depending on the type of shipment / receipt you have selected, as well as the destination.


PRODUCT WARRANTY:


The products are covered by a warranty of one (1) year duration by Stylianos Trimis & Co. OE. The warranty is valid from the date of purchase of the product by our company and the demonstration of the legal proof of purchase. Our company guarantees to the original purchaser that the products are free from defects due to their materials or assembly. During the warranty, Stylianos Trimis & Co. will repair or replace at its discretion the problem product without any labor or spare parts. The transfer of the products to be repaired by the customer to our company is at the customer's responsibility and expense. For the safest possible transport, products shipped for repair should be carefully and safely packaged in their original, original packaging.
The warranty of a product does not in any case cover:
1. Bad - Incorrect use.
2. Negligence (eg leakage of battery acid leaks).
3. Use contrary to the specifications specified by the manufacturer (wrong connection, different current, short circuit, weather, etc.).
4. Consumables (eg batteries, strings, etc.).
5. Any repair or conversion made by the buyer himself or by third parties.
6. Products that have been serially damaged, altered or removed by the serial number or distinguishing marks of the device.
If the purchase of the product is out of warranty or has elapsed within one (1) year of purchase, any repair is done at the sole responsibility of the customer.
The visit of the website implies the unconditional acceptance of the above terms of use.